Huntress Reviews & Testimonials

The relatively short, humurous videos that are attention grabbing and aimed at all experience levels. The reporting is relatively easy to navigate to figure out who to chase down to ensure they complete their training.

This software is a LIFESAVER. Having 24/7 defence active on 365 is a lifesaver for a small MSP like us. We don't work 24/7 so knowing that our customer's accounts are secure is very important. The ITDR is incredibly easy to set up and integrate to 365 and just requires linking the 365 admin account. We check the portal every day to make sure no new incidents have come through. Any suspicious activity like, VPN usage, and login locations, are flagged. We have had a few more come through that it has detected like rogue entra applications and the use of a common (PaaS) phishing as a service browser called Axios. All of these were swiftly dealt with and purged thanks to huntresses detections Literally one of the best decisions we have made as a company was to get the EDR and ITDR from Huntress.

Huntress has taken the stress out of managing a client antivirus solution. Through real world protections we have full trust in the EDR platform. Additionally, the rock solid PSA and RMM integrations are the icing on the cake.

Huntress ITDR was an exciting product when it was released. It really filled a gap as MSP's with even a couple of clients in the cloud (let alone hundreds) could not effectively/proactively secure and monitor cloud services. It has taken the Managed EDR concept to the cloud services and allows us to rest easy knowing our customers are protected.

The thing I like most about Huntress SAT is the fun Monthly content. They make a boring topic, Security, fun and easy to follow. They have a couple characters they commonly use to teach about different types of security threats that are often end users are often confronted with in everyday work.

What I liked best about Huntress ITDR was the automation and speed of threats being handled. Alot of times Business Email Compromises happen over night or on a weekend when we are unable to verify right away. Having ITDR and the automatic remediation turned on is a life saver. Also the intergration with Office 365 is very easy to implement. Customer Service is also quick to reply to any threats that were detected.

The upside of using Huntress is how much peace of mind you get. There's a team, a very intelligent team, monitoring things alongside you. Agents go on client machine easily, deployment is a breeze. If you have questions, and during onboarding, someone is there to explain what everything in the portal means. It was truly a pleasure getting things up and running and now that it is, I sleep better knowing it's not just us looking after our clients' workstations.

EDR was an easy sell to my clients as more often then not, all we had to do was deploy a trial and almost immediately EDR detected threats that the previous managed A/V product we used had not detected at all. The rollout/deployment of Huntress was also a breeze using Connectwise Automate RMM it was deployed quickly and without interaction being required.

Huntress Managed EDR is great. We know that the team that are monitoring our systems know what they are doing.It's simple to setup and maintain and works great with out PSA and Ticketing system. The monthly reporting is great to show customers the value. We get regular alerts and it's easy to review and remediate any issues.

Today had a client click on a captcha on a website he thought was secure but turned out to be bad and it started to execute some powershell scripts and other malicious items. Huntress detected and immediately isolated the device until further investigation could take place. Fact that their monitoring worked so well is what I'm impressed with. Client was unhappy at first but once understood the nature of the isolation we were able to get resolved allowing Huntress Agent perform the remediation steps automatically. Overall great product and proves how solid this platform is with Huntress Also support now has a Chat available to assist with the incident investigation and remediation. The tech was super helpful and had full knowledge how to help me and resolve the issue.

Using Huntress is like having a wing man in Cyber Security. Always has your back when ever you need. It has been a dream to use and deploy to our customers. With in a span of 3 weeks, 2500 endpoints. We were online! The alerts and isolation of endpoints are instant and the reports that come with it, detail exactly what happened and even provide remedation for the endpoint. With a few clicks and a restart that endpoint is ready for action again! Automated remedation. When ever I need to support from their SOC or Product support, I usually get it all resovled with in a single chat. The live suppport is amazing to work with and has some real personality as well. Shout out to the Support Teams! We intergrate ours with our PSA (AutoTask) to generate tickets and alerts from the system and helps us keep track of remedations and SLAs to resolve issues. Though, I am usually sitting in the portal everyday watching endpoints come online and begin working with Microsoft Defender.

The most helpful has to be the SOC team that's on hand to help out when there is even as much as a simple question. The product itself is extremely easy to use, and we are able to implement it through out our network quickly! The EDR has a ton of features that are extremely useful for managing devices, when an incident happens I know the EDR has isolated the device. I use Huntress everywhere, and I will continue to do so.

What I like best about Huntress Managed EDR is the team behind the product. From the SOC right through to the account managers (shout out Chris With). We have this enrolled to nearly 4k endpoints and receive constant support and updates via the portal. Features such as ransomware canaries and the ability to manage Windows Defender are big selling points for us, it also plays nicely with other MDR's/XDRs. We roll Huntress out almost weekly to new endpoints within our RMM platform and the support pages have scripts for almost all RMM platforms. It's so easy to roll out and implement. The ability to be called or SMS'd when a P1 is active is excellent too, although remember to not ignore calls from Maryland!

Huntress has real folks with an outstanding command of the English language behind their entire product portfolio. While the product works well, it really happens to be the people who stand behind the product that are outstanding. My experience with their support has been quick, to the point, and consistently provides a first time fix.

I like the 24/7 service. Anytime we have questions or need support, they are very quick to respond and helpful. If they ever see an issue, they alert you of the problem and provide you with the solution before it becomes a BIG problem. Not only does it monitor computers and servers, but it also monitors M365 email activity, quickly alerts you to compromised accounts, and allows you to disable them to minimize damage until they can be cleaned up. They will give you the ability to do some of the cleanups automatically and also tell you the manual steps to perform. The installation of Huntress can be done via various methods; all are very quick and simple. Ongoing use/management of Huntress is straightforward from a cloud-based portal and they are continually adding new features.