How Do You Sleep at Night?

Working Overtime

“Security is obviously a big concern for us,” admits Ben McDougall, director of managed services at Greystone, a managed service provider overseeing small- to medium-sized businesses, based in Manchester in the UK. “Being an MSP, we know we’re a prime target for cybercriminals and for ransomware gangs especially. We take it very seriously.”

While the Greystone team had always prioritized sourcing and implementing the highest performing security product line-up, there was, as ever, room for improvement.

“About a year ago, we were reviewing our security internally, as well as the stack that we push out to our customers, and we felt we were lacking, particularly in our 24/7 coverage,” considers McDougall. “There were other products out there that we looked at, but we felt that Huntress bridged the gap between traditional endpoint detection response and a fully managed security operations center (SOC). In terms of the solution and the price point, it was perfect for us and our customers.”

The around-the-clock SOC was a particular draw to Huntress for Greystone.

“We have quite a small team,” McDougall reasons. “We don’t have enough to, say, cover a full 24/7 SOC or serve as a fleet of trained security analysts. In this sense, Huntress feels like an extension of our team. We know we’ve got consistent, expert eyes on both Greystone operations and our clients’ systems.

“Without Huntress, we’d be back to where we were a year or so ago, lacking that constant cover. Cybercriminals never rest, striking on bank holidays, weekends, or the festive season. Having Huntress helps me sleep at night, knowing our clients are protected.”

This never-ending battle for unwavering protection is all too common in the MSP sphere.

“You’ve got to ask yourself: do you have experts on hand at the drop of a hat?” McDougall challenges. “Do you have people that can triage? And, if an incident occurs in the middle of the night, do you have a team that can take instant remediative action or isolate endpoints? A lot of MSPs have these glaring gaps in their security stack. But for us, that’s a gap that Huntress fills.”

Power to the People

The human element is what allowed Huntress to really stand out from the competition for Greystone.

“We considered other security products, all the way up to a fully outsourced security operations team (which can be prohibitively expensive, particularly for the smaller businesses we service), but they didn’t quite cover the full range like Huntress did,” says McDougall. “It had everything – endpoint detection response, managed detection response, and security awareness training too.

“What I like most about Huntress is that the team gives back to the community. For quite a while before we were a partner, I was always seeing Huntress popping up on social media with loads of useful information and security advice. That’s what really led me to the brand: what they give back, as well what they give to us as a partner.”

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