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Valuable Features
First and foremost, I appreciate the team's expertise in finding the solution. For example, one of the lead researchers, has a public presence and a YouTube channel, demonstrating a high competence level within the research team. It instilled confidence that they would effectively detect and address threats.
Second, Huntress responded very quickly during testing—within about ten minutes. While this speed might not always be guaranteed, the prompt response during my mock tests, where they successfully locked down the machine, showcased their efficiency and accuracy.
Additionally, we are an MSP, and the pricing model Huntress offers works very well for us.
Finally, the reports provided after an incident are very thorough. They offer a clear and detailed description of the attack, which reassured me of its effectiveness.
Results
While the product did not directly reduce costs, as there was already an existing solution, it did help by eliminating the need to hire a dedicated security analyst. It meant we could avoid adding that headcount to our business, saving on potential additional expenses.
It may have reduced costs by approximately 50 % compared to our previous solution. The one we were using involved paying a company based in Malaysia that utilized a specific piece of software to deliver their service. Switching to Huntress brought our costs down by 50%.
It has saved us a significant amount of time in terms of reporting. The reports generated were already comprehensive, so we only needed to configure them to be sent to the account manager and the company's resident IT staff.
Another significant time saver was the ease of installation. We could effortlessly integrate it into our existing remote monitoring and management (RMM) system and deploy it to the machines. This contrasted with our previous solution, which did not support unattended installations. We had to arrange for someone to install it on each machine, even if it was remote, requiring scheduling and user notifications. The client had around 100 to 150 machines, so this process was very tedious.
Huntress is extremely easy to use...the ability to automatically remediate the low severity threatsis great.
Return on Investment
