Security incidents can be stressful, but you're not alone. The Huntress Security Operations Center (SOC) support team has your back in navigating these challenges, offering expert guidance and assistance every step of the way. Whether you're deciphering an incident report, addressing a potential threat, or just need solid security advice, we're here to help.
Received a Huntress incident report and aren’t sure what it means? We’ll break it down for you. We'll explain why the report was triggered, help you determine if it's a false positive, and provide clear, actionable remediation steps. We'll answer questions like:
Think something might have slipped through the cracks? We'll thoroughly investigate any potential threats you bring to our attention. To help us effectively investigate, please ensure the Huntress agent is deployed across your entire environment. It’s also helpful to tell us of any other security products you're using, as conflicts between different security solutions can sometimes lead to missed detections.
And remember, threat actors constantly change their tactics, so your vigilance is invaluable in helping us improve our product and protect the Huntress community.
Beyond incident response, we're also a resource for general security guidance. We can help you understand best practices, answer security-related questions, and give you insights to strengthen your overall security posture.
We offer three convenient communication channels so you can reach us however you prefer:
Please note: This callback option is exclusively for critical incidents. Using it for other inquiries may mean a delayed response. We prioritize these critical calls to ensure our team is available to address the most pressing threats, such as potential ransomware attacks.
The Huntress SOC is committed to giving you the best possible support experience. Don't hesitate to reach out—we're always here to help you protect your environment, guide you through any remediation needed, and help you on your worst days.
